Upgrade Your Audio Processor
Whether you plan to utilize your insurance benefits to upgrade your audio processor or prefer to self-pay, our MED-EL team is here to assist you through every step of the process.
A few things to keep in mind before starting the process:
Insurance providers vary widely in their coverage of replacement devices. They could approve an audio processor upgrade if your audio processor is not functioning normally or it has been 5 years since your last audio processor upgrade.
If insurance coverage is not an option for you but you want to proceed, then we proudly offer a self-pay discount off the list price* for individuals or families who pay out of pocket.† Payment plans are available.
For more information on self-pay options, contact a member of our customer service team at [email protected] or 866-703-6889.
1
Schedule
Have you seen your audiologist in the last year? Insurance companies will require clinical documentation from your clinician to begin the upgrade process. If you need a new clinic, check out our Clinic Finder to find one near you.
Our MED-EL team is also here to answer any product-related questions about the device you'd like to upgrade to. Schedule a one-on-one virtual appointment with Recipient Technical Support Services at medelevents.com or call 866-716-0706 to speak with one of MED-EL's Technical Support Audiologists over the phone.
2
Complete
Complete the order form for your new audio processor.
For SONNET 3 and RONDO 3, we've combined our order forms with either an intake form or an assignment of benefits form. Please read the following to ensure you complete the correct order form.
- If you've completed an intake form before, please complete the Assignment of Benefits Order Form.
- If you've never filled out an intake form or don't remember, please fill out the Intake Order Form.
- If you're unsure which form to fill out, please fill out the form and our team will be more than happy to assist you in completing the appropriate documents or you can fill out the Intake Order Form.
For SAMBA 2 upgrade requests, please fill out both the SAMBA 2 Order Form and the Intake Form and send it to [email protected].
Once you have completed the series of documents and you'd like MED-EL to seek authorization for coverage under your insurance plan, please send a copy of the front and back of your insurance card(s) to [email protected].
3
Authorize
MED-EL's Insurance Support Services will navigate the insurance process for you. We will verify your benefits and reach out to your audiologist’s office to obtain a Letter of Medical Necessity (LMN) and any other pertinent information required
by your insurance provider. We will keep you informed along the way.
The timeline to process prior authorization requests is typically 4–8 weeks and can take longer if we are not contracted with your insurance provider. We
cannot guarantee that insurance coverage will be provided.
Once we receive the coverage decision from your insurance provider, we will let you know of any estimated out-of-pocket costs.
4
Enjoy
Once your order is complete, Customer Service will contact you to complete the last few steps of the process.
MED-EL will ship your new audio processor kit to your clinic for programming (after payment is received).‡ Then, you can schedule a programming appointment with your audiologist and get activated with your new device!
Have questions?
If you’d like to learn more about the upgrade process, please fill in the form and we’ll get in touch with you.
*Eligible processor for upgrade is SONNET 3, RONDO 3, and SAMBA 2 audio processor.
† This discount offer cannot be used in conjunction with other discount offers involving the same devices. A self-pay option may not be available for Medicaid patients; our Insurance Support Services can advise you.
‡ MED-EL utilizes Federal Express for shipping services. If overnight services are required, the customer will be responsible for the cost differential.
