Problem
Pairing does not work

Possible Cause
AudioStream, AudioStream Adapter, or hearing aid(s) currently connected to phone

Recommended Action

• Disconnect the device(s) on your phone or switch off Bluetooth on your phone.

Problem
Audio streaming does not start. Right and/or left connection symbols on the main button do not light up

Possible Cause
Audio processor is not paired with AudioLink XT

Recommended Action

• Pair your audio processor with AudioLink XT

Problem
No sound during audio streaming although the right and/or left connection symbols are blinking

Possible Cause
Audio processor is out of range

Recommended Action

• Ensure audio processor is switched on
• Replace audio processor battery
• Move AudioLink XT closer to audio processor

Problem
Distorted sound during audio streaming

Possible Cause
Device is not within range, or there is interference from other devices

Recommended Action

• Move AudioLink XT closer to audio processor
• Remove other devices which could interfere with the wireless frequency, for example internet routers or PCs
• If possible, use your Wi-Fi system’s 5 GHz band

Problem
No sound, or sound too quiet

Possible Cause
Volume too low

Recommended Action

• Increase volume on device, then on AudioLink XT

Problem
Sound too loud, or distorted

Possible Cause
Volume too high

Recommended Action

• Decrease volume on AudioLink XT, then on device

Problem
Streaming with the docking station or audio cables does not work although the right and/or left connections symbols are blinking

Possible Cause
Audio cable is not connected properly

Recommended Action

• Check that all cables are properly connected, and/or that AudioLink XT is placed correctly in the docking station

Problem
AudioLink XT frozen

Possible Cause
AudioLink XT has an unexpected problem

Recommended Action

• Switch AudioLink XT off and on again
• Press the main button and the volume button for 7 seconds to perform a soft reset.