Troubleshooting

If you encounter any minor technical problems, carefully follow these steps to identify possible causes and solutions:

1

Check the polarity of the battery. The flat side (+) must be on top.

2

Check if the battery is empty and needs to be replaced.

3

Check the audio processor for dirt or signs of damage. Gently clean any processor parts that are dirty and wipe dry after cleaning. If any parts appear damaged, contact your MED-EL representative.

4

Read detailed information on troubleshooting in your SAMBA 2 instructions for use.

5

Contact your audiologist, healthcare professional, or your MED-EL representative.

Refer to your user manual for more information.

About MED-EL

We’re the world’s leading hearing implant company, on a mission to help people with hearing loss experience the joy of sound.

Find your local MED-EL team

The content on this website is for general informational purposes only and should not be taken as medical advice. Please contact your doctor or hearing specialist to learn what type of hearing solution is suitable for your specific needs. Not all products, features, or indications shown are approved in all countries.
This "International - English" website is for visitors for which no country-specific website exists. Please visit the website for your specific country if available here. Please be aware that we do not take any responsibility for accessing information which may not comply with any legal process, regulation, registration, or usage in the country of your origin.

Troubleshooting

About MED-EL

Our Products

Common Hearing Loss Questions

Popular Topics Right Now

Our Network

Get In Touch